Why Choose Amach as your Amazon Web Services Partner?
Advanced
Partner
Advanced Partner
Why Choose Us?
The Amach team specialise in cloud services and we are AWS Advanced Tier Services Partner. At Amach our engineers and architects are constantly upskilling as we move up through the AWS Partner Tiers and hold a high number of accreditations and certifications. We have proven expertise in migrating and running the most complex enterprise workloads in AWS.
Amach are trusted by a number of large enterprises to build and run their production workloads which are responsible for billions in revenue annually. Our team continuously work to strengthen our partnership with AWS ensuring our customers benefit from the rapidly evolving AWS eco-system.
Expertise and Experience
Unrivalled Expertise and Experience in AWS
AWS Well-Architected
The AWS Well-Architected Framework provides guidance to developers building and deploying applications. The results are faster delivery of projects with lower risk and increased confidence having made informed decisions following AWS best practices.
Cloud Cost Optimisation
The cloud holds great potential and real savings can be achieved as long as Cloud Cost Optimisation is maintained. Attention to tuning and using automation are essential in achieving cost optimisation, along with continuous management of cloud assets to maintain efficiency.
AWS Migrations
Amach have expertise in migrating applications to AWS. Amach have expertise in migrating on-premise applications to AWS. We can manage migration projects ranging from single applications to entire Datacentres end to end in the most cost efficient manner. We can support lift and shift excerises or complete replatforms.
Our AWS based consultancy service offering:
Business Case Analysis
Deployment Architecture, Review and Design
Provisioning and Deployment of Cloud Applications and Services
Migrate from On-Premise to Cloud
Contact centre migration to Amazon Connect
FinOps
Customer Success
Aer Lingus
As a result of the Amazon Connect implementation managed by Amach, we were able to remove large element of customer complexity with over 160 different voice touch points into 8 clean queuing profiles. This allowed Aer Lingus Customer Contact Centre to be more than 50% more accessible this summer (2023) in comparison to last summer (2022). We were also able to significantly increase our agent productivity and reduce agent handling time meaning that our customer didn’t have to wait as long to access human support. This has been a game changer.
Susanne Carberry
Chief Customer Officer
IAG Loyalty
From initial discovery to implementation, Amach helped us gain valuable insights into our current business processes, customer behaviours, technological infrastructure, and potential areas for improvement. This influenced our Amazon Connect project including defining the project goals, developing the roadmap, and outlining the necessary resources and technologies required for the successful implementation. Amach led this project from requirements to implementation.
By incorporating an omni-channel strategy, we acknowledged the importance of meeting our customer expectations and preferences in today's interconnected world. This approach allowed our customers to interact with our IAG Loyalty business through multiple channels, giving them the flexibility. Supported by Amach, we are continuously focused on reducing our wait time and improving our CSAT.
Donna Czyzewski
Head of Customer Contact Centres
Aer Lingus
The Aer Lingus partnership with Amach has helped drive an AWS design and implementation that provides Aer Lingus with a strong model for AWS governance to support the migration of our workloads. The Aer Lingus and Amach partnership has resulted in a single team effort in implementing an AWS design that supports our numerous business areas.
Francis McGuigan
Director of Cloud Infra & Service Delivery
Ready to get in touch?
Contact Us
